FAQs
How long will it take to receive my order?
In Stock items will ship within 2-14 business days.
Please let us know of any rush orders for In Stock Items so we can accomodate you.
Please see our In Stock Cutting Board collection on our homepage for boards that are In Stock.
Lead times for Custom Board orders that are not in stock vary. If you have a time sensitve need or would like to confirm availability and timing on handmade boards, please don't hesitate to contact us.
Holiday's affect lead times as this is family time and we are not working.
Orders can only be cancelled within the 24 hours of being placed. After that time, materials will have been ordered and production will be underway.
We're a small family-run business (just the two of us!), and we work hard to serve our customers. We will not tolerate bullying, threates, or abusive language. Thank you for your kindness and understanding.
Note on Wood Variations
As a natural material, wood will have unique grain patterns, knots, and colour variations. These are not flaws, but part of what makes each piece one of a kind. While the overall pattern of design will remain the same, the wood grain will vary from peice to piece. We appreciate your understanding and love for the natural beauty of wood!
If you have ordered and you have any questions please reach out to us. We are very quick to respond, and we will answer calls on the weekends.
Thank you,
Sam + Geoff
deerparkwoodwork@gmail.com
416.294.9809
Can I pick up my order?
Yes! When you check out the option to pick up will become available.
Do you provide Cutting Board Care Instructions?
YES! We provide these instructions with every purchase of a Deer Park Woodwork Cutting Board.
Below are the Do’s and Dont’s for the proper care and maintenance of your new Deer Park Woodwork board. By following these basic guidelines you will ensure the board’s longevity, giving you years of use and enjoyment!
Do’s:
- Clean board with soap and warm water
-Dry immediately with a towel
-Air dry standing up or raised on a rack to permit airflow.
- Treat with a Board Wax, or Deer Park Board Butter everyday for the first month.
Dont’s:
- Never put the board in the dishwasher
- Dunk or let the board stand in water
- Never use bleach
- Never lay flat to dry - unless you have chosen to add for four rubber stopper feet.
-Never place or rest hot things on the board like pots or pans that may burn or discolour the wood
More Tips:
We recommend using our Deer Park Board Butter, a combination of mineral oil and bees wax, after each use for the first month. In use over time, your knives will mark your board. To make them disappear, a light sand with 220 grit or more sandpaper is all that is needed.
What Type Of Glue Do You Use To Make Your Cutting Boards?
We use Titebond 3 Glue which is non toxic, and FDA approved.
Is the Juice Groove on both sides of the board?
If you choose to add a Juice Groove it will only be on one side of the board.
Can I add rubber feet to my board?
Add Four Rubber Stopper Feet for free for any of our boards.
Rubber Stopper Feet Dimensions: 0.25"H
We STRONGLY recommend adding rubber stopper feet to all End Grain Cutting boards as it helps to permit airflow under the board when it is drying.
Can I order a different size?
You can build your very own Edge Grain or End Grain Cutting Board, or Butcher Block right on our website. You can find it in our menu under "Design + Build A Custom Cutting Board". If you still haven't found the size you would like please reach out to us and we can provice a quote.
Do you offer Laser Engraving?
Yes! Please find Custom Laser Engraving on our main page. Simply drop the file you would like to be engraved and select "upload". If you need help designing something we would be happy to assist.
Who do you use to ship?
We use all the major carriers including, Canada Post, UPS, Fedex, Purolator, and Canpar, and ICS.
We ship across Canada, USA, and Worldwide.
A $10 Flat Rate For Shipping Within Canada *Shipping to Nunavut is by weight.
A $25 Flat Rate For Shipping To The USA
Items shipping worldwide will be based on weight and location.
Do you use Paypal?
Yes! You will be able to checkout using Paypal.
What if I'm not happy with my order?
Return & Exchange Policy At Deer Park Woodwork, we take pride in the quality and craftsmanship of every piece we create. While we do not offer refunds, we are happy to provide exchanges under the following conditions:
Order Cancellations
Orders may be cancelled within 24 hours of being placed. After this window, production may begin, and we’re unable to make changes or cancellations.
Eligibility for Exchange
• Exchanges are accepted within 10 days of delivery.
• Items must be returned in original, unused condition and in their original packaging.
• Customers are responsible for all return shipping costs.
The following items are final sale and not eligible for exchange:
• Sale items / Discounted Items
• Custom Cutting Boards + Butcher Blocks
• Products with laser engravings
International Shipping We proudly ship internationally. Please note that Deer Park Woodwork is not responsible for any customs duties, taxes, or fees applied to your order. All charges imposed during or after shipping—including tariffs, taxes, and other customs fees—are the sole responsibility of the customer.
If you have any questions or need help with an exchange or shipping inquiry, please don’t hesitate to reach out — we’re here to help!
Didn’t find the answer to your question?
Get in touch with us for details on additional services and custom work pricing.