Shipping + Delivery + Lead Times

Shipping, Delivery, Pickup & Damage Policy

Local Pickup

Local pickup is available and can be selected at checkout when applicable.
Once your order is placed, we will contact you to confirm a pickup date and time.
Please wait for confirmation before arriving for pickup.

Local Delivery (Greater Toronto Area)

• Free local delivery is available within the GTA on orders over $150.

• If your address qualifies, the local delivery option will appear at checkout.

• A $10 flat rate applies to deliveries outside of our standard delivery area.

Canadian Shipping

• $10 flat-rate shipping on standard orders within Canada.

• Exclusions: Alberta, British Columbia, Nunavut, Yukon, and the Northwest Territories.
  Shipping to these regions is calculated based on weight and destination.

United States Shipping

• $25 flat-rate shipping on all orders shipping to the United States.

International Shipping

International shipping rates are calculated based on weight and destination and will be displayed at checkout.

Deer Park Woodwork is not responsible for any customs duties, brokerage fees, tariffs, or taxes imposed during or after shipping. All such charges are the responsibility of the customer.

We are currently attaching CUSMA files to all of our U.S. Shipments and covering brokerage fees.

Lead Times & Order Processing

• In-Stock Items:
  Orders ship within 1–14 business days.
  Please refer to the In Stock section of our website for current availability.
  Holiday delivery is not guaranteed.

• Rush Orders:
  Rush orders must be confirmed with us prior to purchase.
  Orders placed without prior confirmation will follow standard lead times.

• Made-to-Order Items:
  Boards not in stock are handmade to order and require an estimated 12–16 weeks for production.
  You may contact us at 416-294-9809 to confirm current lead times.

• By placing your order, you acknowledge and accept these timelines and understand that each piece is handcrafted.

• You will receive an order confirmation once your purchase is complete and a tracking number once your order has shipped.

Quality craftsmanship takes time. Thank you for supporting our small family business.

IMPORTANT: Shipping Damage Inspection & Claims Process

Please read the following before opening, discarding packaging, or using your cutting board.

We pack our boards with great care; however, on rare occasions, damage can occur during transit. Shipping carriers have strict requirements for damage claims, and failure to follow the steps below will result in claim denial.

If Your Package Arrives Damaged

• Do not discard anything.
  This includes the outer shipping box, all inner packaging materials (padding, paper, foam, wrap, etc.), and any labels or tape.
  All materials must be retained for carrier inspection.

Photo Documentation (Required)

• Within 24 hours of delivery, take clear photos of:

  • The outside of the box (all sides)

  • The inside of the box as packed

  • All packaging materials

  • The cutting board, including close-ups of any damage

Contact Us Within 24 Hours

• Email us within 24 hours of delivery with:

  • Your order number

  • A brief description of the damage

  • All required photos attached

Damage reported after 24 hours cannot be submitted to the carrier and is not eligible for a claim.

Carrier Inspection (Required)

• The carrier may request an in-person inspection or arrange pickup of the packaging materials.

• Do not use the board or alter the packaging until inspection is complete.

Resolution Policy for Shipping Damage

• If a shipping damage claim is approved, a repair OR replacement board will be issued.

• Refunds are not issued for shipping damage.

• Repair OR Replacement is the sole resolution available for approved shipping damage claims.

Claims Timeline

• Shipping damage claims typically take 60–90 days to process.

• Claims are automatically denied if:

  • Packaging is discarded

  • Required photos are missing

  • Damage is reported late

  • The item is used or altered before inspection

These requirements are set by shipping carriers and must be followed in order for us to advocate on your behalf.

Our Commitment

We take transparency and customer satisfaction seriously. If you experience an issue with your order, please contact us directly. We will always work with you toward an appropriate resolution in accordance with the policies above.