Shipping + Lead Times

 

LOCAL PICK UP:

The option to pick up is available when you checkout. 

Please let us confirm a pickup time with you. Thank you!

LOCAL DELIVERY:

We offer FREE delivery within the GTA with a minimum order $150.

If delivery reaches your area it will become available at checkout.

$10 flat rate for all deliveries that are outside our delivery area.

CANADIAN SHIPPING POLICY:

A flat rate of $10 on any order for standard shipping within Canada. 

*Not including Alberta, British Columbia, Nunavut, Yukon, and North West Territories. Shipping is based on weight. 

USA SHIPPING POLICY:

A flat rate of $25 for all items shipping to the USA.

INTERNATIONAL SHIPPING POLICY:

Shipping is based on weight and region, and rates will become available at checkout.

Deer Park Woodwork is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

LEAD TIMES
    •    If the board is in stock, it will ship within 2–14 business days.
    •    For boards not in stock, production time is currently 12-16 business weeks.
    •    By placing your order, you are accepting these lead times and acknowledging that this item is custom-made.
    •    You will receive an order confirmation and later a tracking number once your board has shipped.

Quality craftsmanship takes time. Thank you for supporting our business.

Refunds, Cancellations & Chargebacks
    •    Orders may be cancelled within 24 hours of purchase for a full refund.
    •    After 24 hours, materials are sourced and production begins — refunds are no longer available.
    •    If you have questions during the waiting period, please email deerparkwoodwork@gmail.com or call 416-294-9809.

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OUR COMMITMENT
We take transparency and customer satisfaction seriously. If you experience any issue with your order, we will always work with you directly to resolve it.

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